2012SpringQ2

Spring 2012 Question 2
2. Information professionals increasingly are required to collect and present evidence that demonstrates a connection between needs or wants of their patrons/customers/clients (as variously defined) and the services or outcomes they develop.

a. Select an information environment of your choice (e.g., public library, academic library, special library, school library/media center, other) and identify THREE patron or stakeholder groups and their needs, wants, and/or expectations in that setting. b. For each patron or stakeholder group describe a service that is provided in that setting to meet their needs, wants, and/or expectations. c. Discuss the outcomes and impacts that each service has or can potentially have in making a difference in the lives of that constituency.