2002SpringQ4Resp

Question #4**
 * Spring 2002

a) Describe what you see as the characteristics of digital reference service
 * convenient/accessible anywhere
 * in line with current user trends
 * instant response time; same expectations as if calling on the phone

b) Discuss three (3) major issues related to the implementation of such a service in a setting of your choice. academic setting:
 * finding staff who are willing and available to sit a virtual reference shift during an already busy day
 * training staff on the new virtual reference software
 * getting the word out to faculty and students