Question+2+Fall+2008

**environment and technological developments. In the library environment,** **reference services for users typically include, but are not limited to** ** • Interviewing for information needs ** ** • Helping with access to resources ** ** • Teaching information literacy ** **Discuss THREE differences or similarities between traditional reference service** **in the library and reference service in the new online environment. Include in** **your answer, a discussion of tools or methods that information professionals can** **create or acquire to help them offer effective reference services to the community**  **of virtual users.**
 * 2. The information profession is undergoing change due to the new digital**