SU10Q3

Summer 2010 Question 3
Researchers and scholars of information seeking and use (for example, Carol Kuhlthau) have described the importance of "affect" (feelings, emotions or moods) with respect to the user’s experience in the process of information seeking. The classic triad of thoughts, actions, and feelings central to any constructive process is rarely taken into consideration in information-seeking processes. A holistic view of information seeking encompasses the affective experiences of users. Selecting a specific context, a. Describe the impact of affect (users' feelings) in the information-seeking process. b. Discuss how information professionals can reduce the impact of negative emotions in information seeking.

Response