2002SummerQ5

Question #5
Recent professional discourse urges that libraries and information agencies become more user-centered. Some expressions of this call emphasize a customer service orienation. Select an information agency of your choice and explain what becoming "user-centered" or "customer service oriented" means in the context of that agency and its mission. Identify and provide a description of three specific actions you would take to make your agency user-centered or customer service oriented.